Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe.

Title

Last updated: October 2025

1. General

2. Sip Guarantee: You Love it or Your Money Back

3. Damages and Issues

4. Exchanges

5. European Union 14 day Cooling Off Period

6. Refunds

1. general

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at connect@soulfully-yours.com.au
Please note that return instructions and details will be provided once we receive your request.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at connect@soulfully-yours.com.au

2. sip guarantee

Your Ritual is Safe with Us: The Soulfully Yours Guarantee.

We know that choosing a premium wellness product is an investment. You are looking for a trusted partner in your mindful ritual, not just another brand.

Our Sip Guarantee is our commitment to that partnership. We are so confident that our Ceremonial Grade 5A Matcha will transform your energy and elevate your ritual that we take all the risk.

Take the first step toward a crash-free, focused routine. If you try Soulfully Yours and it doesn't meet your expectations for smooth taste and superior quality, we'll give you your money back. Try it today—risk-free.

3. damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

4 exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

5. european union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

6. refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at connect@soulfully-yours.com.au

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