Terms of service

Welcome to our digital space.

These Terms of Service define the boundaries and expectations that guide your interaction with our platform. By accessing or using our website, you agree to follow the principles set forth here—designed to ensure a secure, respectful, and transparent experience for everyone involved.

This page outlines the rights and responsibilities of both you (the user) and us (the platform provider), covering usage permissions, content guidelines, limitations of liability, and more.

We encourage you to review it carefully, as continued use of our services implies your full acceptance of these terms.

Title

Last updated: July 2025

Overview

General Terms and Conditions

1. Online Store Terms

2. General Conditions

3. Accuracy, Completeness And Timeliness Of Information

4. Modifications To The Service And Prices

Products and Services

5. Products Or Services (If Applicable)

6. Accuracy Of Billing And Account Information

Optional Features and Third-Party Links

7. Optional Tools

8. Third-Party Links

User Submissions and Personal Information

9. User Comments, Feedback And Other Submissions

10. Personal Information

Liability and Termination

11. Errors, Inaccuracies And Omissions

12. Prohibited Uses

13. Disclaimer Of Warranties; Limitation Of Liability

14. Indemnification

15. Severability

16. Termination

Miscellaneous

17. Entire Agreement

18. Governing Law

19. Changes To Terms Of Service

20. Contact Information

Overview

This website is operated by Soulfully Yours. Throughout the site, the terms “we”, “us” and “our” refer to Soulfully Yours. By accessing or purchasing through our website, you are engaging with our services and agreeing to be bound by the following Terms of Service (“Terms”), which include any additional terms, policies, and guidelines referenced here or made available via hyperlink.

Our platform is designed to offer meaningful gifting experiences, and by using this website, you acknowledge and accept the conditions that make that experience possible. These Terms apply to all visitors, including but not limited to browsers, customers, vendors, and content contributors.

Please review these Terms of Service carefully. Your continued use of this site signifies your agreement to these conditions. If you do not agree with any part of the terms, you should not access the website or use any services offered.

Any new features, products, or tools added to our online store will also be governed by these Terms.

We may revise or update these Terms at any time by posting changes to this page. It is your responsibility to check back periodically, as your ongoing use of the site constitutes acceptance of any modifications.

Our store is powered by Shopify Inc., providing us with a secure and reliable e-commerce infrastructure to deliver our products and services to you.

1. Online Store Terms

By using our site and services, you confirm that you are at least the age of majority in your state or territory of residence—or that you are of legal age and have granted permission for any minor dependents to access and engage with our site under your supervision.

We kindly ask that you use our products and platform with integrity. You agree not to engage in any unlawful or unauthorized activity while using our services, including but not limited to violating intellectual property rights or applicable local, national, or international laws.

Any misuse or breach of these Terms—whether intentional or not—may result in the immediate suspension or termination of your access to our services, without prior notice.

2. General Conditions

We reserve the right to decline service to anyone, at any time, for any reason, as deemed appropriate and in alignment with our values and policies.

Please be aware that while we take your privacy seriously, certain non-sensitive content you provide (excluding credit card details) may be transmitted over various networks in an unencrypted format.

These transmissions may also be modified to meet technical requirements of connected systems or devices. Rest assured, your credit card information is always encrypted and securely handled during online transactions.

You agree not to replicate, distribute, resell, or misuse any part of our service, website, or contact channels—whether in part or whole—without obtaining prior written consent from us.

Section headings throughout these Terms are provided for ease of reading and navigation only, and do not alter or limit the scope of any clause.

3. Timeliness, Completeness, and Accuracy of Information

While we strive to keep the information on our website accurate and up to date, we cannot guarantee that all content is complete, current, or free from errors. The materials provided here are intended for general informational purposes only and should not be your sole basis for making decisions—especially without consulting more reliable, complete, or timely sources.

Any use or reliance on the content found on this site is done at your own discretion and risk. At times, our site may feature historical content or references. These are provided purely for context and may not reflect the most recent developments. We reserve the right to update, modify, or remove content at any time, but we are not obligated to do so. By using this site, you acknowledge that it is your responsibility to stay informed about any changes made to the website.

4. Modifications To The Service And Prices

Prices for our products may change at any time without prior notice.

We reserve the right to modify or discontinue any part of our service, product offering, or website content at our sole discretion, without notice.

We will not be held liable to you or any third party for any adjustments in pricing, changes to the service, or for suspending or discontinuing any aspect of the website or store.

5. Products Or Services (If Applicable)

Some of our products or services may be available exclusively through our online store. These items may be produced in limited quantities and are subject to return or exchange only in accordance with our Refund Policy.

We strive to represent our products as accurately as possible, including colours and imagery. However, we cannot guarantee that the way colours appear on your screen will perfectly reflect the actual product due to variations in monitor displays.

We reserve the right—but are not obligated—to limit the sale of our products or services to individuals, regions, or jurisdictions, and may apply such limitations on a case-by-case basis.

We also reserve the right to limit product quantities or discontinue any item at any time, without prior notice. All product descriptions and pricing may be modified at our sole discretion.

While we put great care into the quality of everything we offer, we do not guarantee that products, services, or materials purchased will meet every expectation, nor that any service errors will be corrected immediately.

6. Accuracy Of Billing And Account Information

We reserve the right to refuse, limit, or cancel any order placed with us, at our sole discretion. This may include restrictions on quantities purchased per person, per household, or per order. These limitations may apply to orders placed under the same customer account, using the same credit card, or with identical billing and/or shipping addresses.

If we need to make changes to or cancel an order, we will make every reasonable effort to notify you using the contact information provided at the time of purchase—typically via email, billing address, or phone number.

We also reserve the right to decline or restrict orders that, in our judgment, appear to be placed by resellers, distributors, or parties attempting to purchase for commercial resale.

By placing an order, you agree to provide accurate, complete, and up-to-date purchase and account information. It is your responsibility to ensure that all personal and payment details—such as your email address, billing information, and card details—are kept current so we can complete your transactions smoothly and communicate with you if needed.

For more information on returns and exchanges, please refer to our Refund Policy.

7. Optional Tools

At times, we may provide access to third-party tools or services that are not operated or controlled by us. These tools are made available “as is” and “as available,” without warranties, endorsements, or guarantees of any kind.

By using these optional tools, you acknowledge that Soulfully Yours has no oversight, responsibility, or liability for how they function or how you choose to use them.

Any interaction with these third-party services is entirely at your own discretion and risk. We encourage you to review and understand the terms and privacy policies of any third-party provider before use.

From time to time, we may introduce new features, tools, or services through our website. These additions will also be governed by these Terms of Service.

8. Third-Party Links

Some content, products, or services made available through our website may include materials provided by third parties.

From time to time, you may encounter links on our site that lead to external websites not affiliated with Soulfully Yours. We do not monitor, control, or guarantee the accuracy or relevance of content on those third-party sites. As such, we are not responsible for any materials, products, or services offered by third parties and make no warranties regarding them.

Any interactions, purchases, or use of third-party goods or services are entirely between you and the third party. We are not liable for any loss, damage, or issues that may arise from your dealings with third-party providers. We strongly recommend that you review their policies, terms, and privacy practices before engaging in any transaction.

For any concerns or issues related to third-party products or services, please contact the third party directly.

9. User Comments, Feedback And Other Submissions

If you choose to submit creative content to us—whether in response to a request (such as a contest entry) or voluntarily (such as ideas, suggestions, proposals, or other materials shared via email, mail, or online platforms)—you agree that we may use, reproduce, edit, publish, translate, or distribute such content without restriction and in any medium. This includes, but is not limited to, marketing, product development, and promotional use.

We are under no obligation to (1) treat your submission as confidential, (2) provide compensation for your contribution, or (3) respond to any submission.

While we reserve the right, we are not obligated, to monitor, edit, or remove content that we determine—at our sole discretion—to be unlawful, offensive, threatening, defamatory, obscene, infringing on intellectual property, or otherwise in violation of these Terms of Service.

By submitting content, you confirm that it does not infringe upon the rights of any third party, including but not limited to copyrights, trademarks, privacy rights, or other proprietary interests. You also agree that your content will not contain unlawful, abusive, or harmful material—including malware or viruses—that could disrupt or compromise our website or services.

You may not misrepresent your identity or use misleading contact information when submitting content. You are solely responsible for the accuracy and legality of any material you share. Soulfully Yours assumes no liability for any user-generated content, whether posted by you or by others.

10. Personal Information

The submission of your personal information through our store is governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

11. Errors, Inaccuracies And Omissions

From time to time, our website or service may contain typographical errors, inaccuracies, or omissions—particularly in relation to product descriptions, pricing, promotions, offers, shipping details, delivery times, or availability. We reserve the right to correct any such errors, inaccuracies, or omissions and to update information or cancel orders at our discretion, without prior notice, even after an order has been submitted.

We are not obligated to update, amend, or clarify information on our website or related platforms, including but not limited to pricing, except where required by law. Any date indicated as an update or refresh should not be interpreted as confirmation that all details on the site have been modified or reviewed.

12. Prohibited Uses

In addition to other restrictions outlined in these Terms of Service, you are strictly prohibited from using our website or its content for any unlawful or harmful purpose.

Prohibited uses include, but are not limited to:

(a) Engaging in any activity that violates local, national, or international laws, regulations, or ordinances

(b) Soliciting others to participate in unlawful acts

(c) Infringing upon our intellectual property or the intellectual property rights of others

(d) Harassing, abusing, insulting, harming, defaming, slandering, intimidating, or discriminating against others based on gender, sexual orientation, religion, ethnicity, race, age, nationality, or disability

(e) Submitting false, misleading, or fraudulent information

(f) Uploading or transmitting viruses, malware, or any malicious code that could disrupt or damage the functionality of our service, related websites, or the internet

(g) Collecting or tracking the personal data of others without consent

(h) Engaging in spamming, phishing, pharming, pretexting, web scraping, or crawling

(i) Using the website for obscene, immoral, or abusive purposes

(j) Attempting to interfere with or bypass the security features of our site or any related systems

We reserve the right to immediately suspend or terminate your access to our services or website should you engage in any activity that violates these prohibited uses.

13. Disclaimer Of Warranties; Limitation Of Liability

We do not guarantee, represent, or warrant that your use of our services will be uninterrupted, timely, secure, or error-free. Nor do we warrant that the results obtained through the service will be accurate, reliable, or meet your specific expectations.

From time to time, we may suspend or discontinue the service—temporarily or permanently—without notice. You agree that your use of, or inability to use, the service is entirely at your own risk.

Unless expressly stated otherwise, all services and products provided through our website are offered “as is” and “as available,” without any representation, warranty, or condition of any kind—whether express or implied—including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

To the fullest extent permitted by law, Soulfully Yours, along with our directors, officers, employees, affiliates, agents, contractors, service providers, or licensors, shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation, loss of profits, revenue, savings, data, or any other economic or intangible loss resulting from your use of our services or any products purchased through our website. This also applies to any claims related to errors or omissions in content, service interruptions, or damages resulting from use of or reliance on any material made available via the site—even if we were advised of such possibilities. Because some jurisdictions do not permit the exclusion or limitation of certain types of liability, our liability in those cases shall be limited to the fullest extent allowed by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Soulfully Yours, along with our parent company, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, employees, and representatives, from and against any claims, demands, liabilities, damages, losses, or expenses—including reasonable legal fees—arising from:

your violation of these Terms of Service or any referenced documents,

your breach of any applicable laws or regulations, or

your infringement of the rights of any third party.

This obligation applies to any third-party claims resulting from your access to or use of our services, website, or any product purchased through us.

15. Severability

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall still be enforced to the maximum extent permitted by applicable law. The unenforceable portion will be considered severed from these Terms, and such a determination will not affect the validity or enforceability of any remaining provisions.

16. Termination

Any obligations or liabilities incurred by either party prior to the termination date will continue to apply even after this agreement has ended.

These Terms of Service will remain in effect unless and until they are terminated by either you or Soulfully Yours. You may end this agreement at any time by notifying us that you no longer wish to use our services or by discontinuing use of the website.

We reserve the right to terminate this agreement at any time—without prior notice—if, in our sole discretion, we believe you have violated any term of these Terms of Service. In such cases, you will remain responsible for any outstanding amounts due up to and including the date of termination, and we may restrict or deny you further access to our services.

17. Entire Agreement

Our decision not to exercise or enforce any right or provision within these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service—along with any related policies or operating guidelines posted on this website—represent the full and final agreement between you and Soulfully Yours.

They govern your use of our services and supersede all prior or contemporaneous communications, proposals, or agreements, whether verbal or written.

Any ambiguities in interpreting these Terms shall not be interpreted against the drafting party.

18. Governing Law

These Terms of Service, along with any separate agreements through which we provide you services, shall be governed by and interpreted in accordance with the laws of Australia.

19. Changes To Terms Of Service

You may review the most current version of our Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting changes directly to our website. It is your responsibility to check this page periodically for updates. Your continued use of the website or our services after any changes have been posted constitutes your acceptance of those changes.

20. Contact Information

If you have any questions about these Terms of Service,

please feel free to contact us.

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